Policies


Shipping and Handling

Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge will be calculated when the order is being prepared and will not show in your cart.

We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.

Shipment By Fedex: We ship via Fedex Ground in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.

Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.

Consolidated Shipments: Entire orders will be shipped together if possible.

Returns and Exchanges

General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns.

Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect Size: If you were shipped the incorrect size we will exchange it for the correct size at no charge, we pay shipping.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.

Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.

Sales Tax

Sales tax is charged on instate orders if required by law.

Payment Methods

Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.

Backordered Items

Backorders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.

Policies

We guarantee our labor for 60 days

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.

Payment

Payment is due upon receipt unless otherwise agreed upon between Frenotec, LLC dba North Texas Superbikes and location serviced. Credit type accounts are subject to approval prior to any work being performed. A personal guarantee may be required.

All completed vehicles will attain $25 a day storage fee, 3 days after completion.

State sales tax charged unless tax exempt certificate is received by Frenotec, LLC dba North Texas Superbikes indicating exempt status.

Checks returned for non-sufficient funds will incur a $ 35.00 return check charge.

A 8% per month service charge will apply to all past due accounts.

Frenotec, LLC dba North Texas Superbikes is entitled to recover any or all Frenotec, LLC dba North Texas Superbikes supplied parts and material installed on the Customer’s equipment / location if payment for service / installation is not received in full within 45 days of completion of work.

Frenotec, LLC dba North Texas Superbikes is entitled to recover all costs incurred in the pursuit of past due payment from customer including, but not limited to, collection agency fees, attorney fees, court fees, removal, storage and re-marketing of reclaimed material.

Secured Online Shopping

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dominion Enterprises.